Terms of Sale

Terms covering quotations, orders, acceptance and inspection, intellectual property and confidentiality for custom ceramic component manufacturing.

Submit a Drawing View Manufacturing Capabilities

The machine floor from one end, a row of grinding machines running down the bay — The floor, machine after machine.

Quotations

How quotations work

SCOPEA quotation applies to the drawing revision it references. If the drawing changes after the quotation is issued, the quotation is reviewed against the new revision.

VALIDITYQuotation validity is stated on the quotation itself. Where material price or availability changes materially, the quotation is reissued rather than applied unchanged.

ASSUMPTIONSWhere a requirement is ambiguous, the assumptions made are stated in the quotation. Those assumptions form part of the agreement.

What has to be agreed before production

The drawing revision, frozen at order
Material and grade
Quantity and delivery schedule
Inspection plan and sampling level
Documentation set to be issued
Packing and shipping requirements

How acceptance is settled

Acceptance terms
Subject	Position
Standard of acceptance	The drawing revision and the agreed inspection plan
Measurement method	The method in the agreed plan is the reference method
Rejection	Notify with the measurement report and the method used
Resolution	Differences are investigated against a single agreed method before any commercial position is taken
Reporting window	State any requirement for a short notification window on the purchase order

Who owns what

CUSTOMER DESIGNDrawings, models and designs supplied by the customer remain the customer’s property. They are used only to manufacture the order placed against them.

MANUFACTURING KNOWLEDGEProcess knowledge, routing and tooling practice developed by the manufacturer remain with the manufacturer.

Retention and disclosure

CONFIDENTIALITYCustomer files are treated as confidential and are not disclosed to third parties. An NDA is available on request and can be put in place before files are transferred.

Where the work is done

A machine hall seen down its length, CNC machining centres in rows under a travelling crane — The machining hall, seen down its length.

CNC machining centres used for ceramic parts — Machining centres as they are run for ceramic work.

Frequently asked

No. It describes the commercial basis. Where a purchase order or a signed contract states different terms, that document prevails.

The method agreed in the inspection plan for the order. This is why the plan is agreed in writing before production starts.

By comparing datum scheme, instrument and measurement temperature first. Differences are almost always methodological.